{"id":3739680,"date":"2026-05-17T18:27:51","date_gmt":"2026-05-17T22:27:51","guid":{"rendered":"https:\/\/www.pymnts.com\/?p=3739680"},"modified":"2026-05-17T18:30:54","modified_gmt":"2026-05-17T22:30:54","slug":"stripe-president-says-shoppers-want-to-leave-mundane-tasks-to-ai","status":"publish","type":"post","link":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/stripe-president-says-shoppers-want-to-leave-mundane-tasks-to-ai\/","title":{"rendered":"Stripe President Says Shoppers Want to Leave Mundane Tasks to AI"},"content":{"rendered":"<p><a href=\"https:\/\/stripe.com\/\"><span style=\"font-weight: 400;\">Stripe<\/span><\/a><span style=\"font-weight: 400;\"> Co-Founder and President <\/span><a href=\"https:\/\/www.linkedin.com\/in\/johnbcollison\"><span style=\"font-weight: 400;\">John Collison<\/span><\/a><span style=\"font-weight: 400;\"> believes that agentic commerce will completely transform online shopping.<\/span><\/p><div\r\n\tid=\"article-paywall-overlay\"\r\n\tclass=\"d-none\"\r\n>\r\n\t<div id=\"article-paywall-content\" class=\"my-4\">\r\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2699550-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2699550\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/posts\/3739680#wpcf7-f2699550-o1\" method=\"post\" class=\"wpcf7-form init pymnts-article-paywall-form\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2699550\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2699550-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input 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you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/privacy-policy\/\">Privacy Policy<\/a> and <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/terms-conditions\/\">Terms and Conditions<\/a>.\n\t\t\t\t<\/p>\n\t\t\t\t<p><input id='hiddenPath' type='hidden' name='path' value='' \/><input type='hidden' name='userDeviceId' id='userDeviceId' \/><input type='hidden' name='pageTitle' id='pageTitle' \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<div id='formButtonRow' class='container mt-1 px-0'>\n\t\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark text-uppercase py-2 px-5 small\" id=\"theSubmitButton\" type=\"submit\" value=\"Submit\" \/>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><input type=\"hidden\" name=\"post_id\" value=\"3739680\" \/><input type=\"hidden\" name=\"source\" value=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/stripe-president-says-shoppers-want-to-leave-mundane-tasks-to-ai\/\" \/><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"133\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\t<\/div>\r\n<\/div>\r\n<div id=\"article-paywall-hidden-content\">\r\n\t\n<p><span style=\"font-weight: 400;\">In an <\/span><a href=\"https:\/\/www.bloomberg.com\/news\/articles\/2026-05-16\/stripe-s-john-collison-on-ai-shopping-and-agentic-commerce\"><span style=\"font-weight: 400;\">interview<\/span><\/a><span style=\"font-weight: 400;\"> with Bloomberg News\u2019 Odd Lots podcast released Saturday (May 16), Collison described agentic commerce as an extension of earlier efforts to reduce <\/span><a href=\"https:\/\/www.pymnts.com\/ecommerce\/\"><span style=\"font-weight: 400;\">eCommerce<\/span><\/a><span style=\"font-weight: 400;\"> friction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWhen you find the product at the very end, do you really then want to go and be filling out <\/span><span style=\"font-weight: 400;\">all these web form fields and things like that?\u201d asked Collinson whose company debuted its own <a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2025\/stripe-introduces-agentic-commerce-suite-for-brands-and-ecommerce-platforms\/\">agentic commerce offering<\/a> last year. \u201cOr do you want to just say, \u2018Yeah, that sounds good, buy it for me in this size\u2019?\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">He argued people will want the low friction option, and that the history of technology shows that lower-friction options tend to succeed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAnd so we think that clearly will happen and is happening to some degree already,\u201d said Collison, who founded Stripe with his brother, CEO Patrick Collison.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Collison added that he distinguishes between mundane tasks that <\/span><a href=\"https:\/\/www.pymnts.com\/tag\/ai-agents\/\"><span style=\"font-weight: 400;\">AI agents<\/span><\/a><span style=\"font-weight: 400;\"> should handle (like purchasing recipe ingredients or travel adapters) and \u201cfun\u201d activities that humans want to keep, such as scrolling through online clothing selections or planning a vacation.<\/span><\/p><div id=\"pymnt-1221614238\" class=\"pymnt-content pymnt-entity-placement\" style=\"margin-top: 50px;\"><p style=\"text-align:center\">Advertisement: Scroll to Continue<\/p><script async type=\"text\/javascript\" id=\"dianomi_context_script\" src=\"https:\/\/www.dianomi.com\/js\/contextfeed.js\"><\/script> \r\n<div class=\"dianomi_context\" data-dianomi-context-id=\"4329\"><\/div><\/div>\n<p><span style=\"font-weight: 400;\">In general, Collison said, people don\u2019t want robots to take over their \u201cscrolling jobs.\u201d He also touched on the idea that traditional <\/span><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2025\/from-search-to-checkout-ai-agents-rewrite-retails-rules\/\"><span style=\"font-weight: 400;\">keyword search<\/span><\/a><span style=\"font-weight: 400;\"> is outdated for complex shopping like furniture or clothing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIt\u2019s ridiculous that we got to the year 2026 relying on keyword search where that makes sense for buying a book or a DVD, where you know the title, but that\u2019s about the limit of keyword search,\u201d he said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead, artificial intelligence allows for textual, constraint-based research, such as finding furniture that fits specific dimensions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This shift may benefit smaller, niche brands because AI models \u2014 which have \u201cread the whole internet,\u201d as Collison put it \u2014 uncover high-quality products that aren\u2019t necessarily at the top of traditional aggregator pages or <\/span><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2025\/ai-agents-take-over-the-seo-playbook\/\"><span style=\"font-weight: 400;\">SEO-driven lists<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As PYMNTS wrote last week, agentic commerce has <\/span><a href=\"https:\/\/www.pymnts.com\/news\/retail\/2026\/shoppers-are-ready-for-ai-to-steer-the-cart-not-swipe-the-card\/\"><span style=\"font-weight: 400;\">come a long way<\/span><\/a><span style=\"font-weight: 400;\"> in the past year. In January, Google debuted its <\/span><a href=\"https:\/\/www.pymnts.com\/google\/2026\/google-debuts-universal-protocol-for-agentic-commerce\/\"><span style=\"font-weight: 400;\">Universal Commerce Protocol<\/span><\/a><span style=\"font-weight: 400;\">, and has since introduced agentic commerce through several high-profile retailers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Still, there are some large, lingering concerns, the report added. Agentic commerce involves turning a lot of information over to the AI platforms and payment companies supporting those transactions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFor agents to be able to make purchases, the Visas and American Expresses of the world need to know a lot about the people they\u2019re acting on behalf of,\u201d PYMNTS wrote.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cShoppers have their doubts. Almost all (95%) consumers have at <\/span><a href=\"https:\/\/www.pymnts.com\/study_posts\/the-ai-on-ramp-data-shows-how-everyday-tasks-build-consumer-habits\"><span style=\"font-weight: 400;\">least one concern<\/span><\/a><span style=\"font-weight: 400;\"> about agentic commerce. Those worries range from simple mistakes like buying the wrong item to higher-stakes issues like identity theft.\u201d<\/span><\/p>\n<p><em>For all PYMNTS AI coverage, subscribe to the daily <\/em><a href=\"https:\/\/www.pymnts.com\/subscribe\/\">AI\u00a0Newsletter<\/a><em>.<\/em><\/p>\n\r\n<\/div>\r\n<script>\r\n\twindow.pymntsAllowedArticleCount = 1;\r\n\twindow.pymntsPostID = 3739680;\r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Stripe Co-Founder and President John Collison believes that agentic commerce will completely transform online shopping. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content \u2014 no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3739835,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","pymnts_footnotes":""},"categories":[65579],"tags":[158249,163736,9498,140115,4152,9206,133069,4387,5299],"class_list":["post-3739680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence-2","tag-agentic-ai","tag-agentic-commerce","tag-ai","tag-ai-agents","tag-ecommerce","tag-news","tag-pymnts-news","tag-stripe","tag-whats-hot"],"acf":{"suggested_titles":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Stripe President: Shoppers Want to Leave Mundane Tasks to AI<\/title>\n<meta name=\"description\" content=\"Stripe Co-Founder and President John Collison believes that agentic commerce will completely transform online shopping.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/stripe-president-says-shoppers-want-to-leave-mundane-tasks-to-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stripe President Says Shoppers Want to Leave Mundane Tasks to AI | PYMNTS.com\" \/>\n<meta property=\"og:description\" content=\"Stripe Co-Founder and President John Collison believes that agentic commerce will completely transform online shopping. 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