Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
IKEA Turned 8,500 Call Agents Into Design Consultants
Artificial Intelligence
IKEA Turned 8,500 Call Agents Into Design Consultants
May 19, 2026

In 2021, IKEA had a customer service problem that it couldn’t automate away. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Financial Data Aggregators Get Pulled Into the AI Finance Race
Artificial Intelligence
Financial Data Aggregators Get Pulled Into the AI Finance Race
May 18, 2026

For years, aggregators such as Plaid, MX and Finicity have occupied a central position in digital finance by connecting banks, FinTechs and consumer applications to financial account data. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Embedded AI Is Losing the Trust Race to Dedicated Platforms
Artificial Intelligence
Embedded AI Is Losing the Trust Race to Dedicated Platforms
May 18, 2026

Consumer artificial intelligence adoption is broadening into daily routines, but the tools getting credit for being the most helpful are not the ones built into apps and websites. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

OpenAI Considers Raising More Capital to Meet AI Demand
Artificial Intelligence
OpenAI Considers Raising More Capital to Meet AI Demand
May 15, 2026

OpenAI may raise more capital, Chief Financial Officer Sarah Friar said Friday (May 15), about six weeks after the company closed a funding round in which it raised $122 billion. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Anthropic’s Valuation Nears $1 Trillion as Investors Race to Back AI Revenue Surge
Artificial Intelligence
Anthropic’s Valuation Nears $1 Trillion as Investors Race to Back AI Revenue Surge
May 15, 2026

Anthropic is closing in on a $1 trillion valuation, and the speed of the deal tells you everything about where investor confidence in the artificial intelligence sector now sits. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Banks Discover AI’s Best Trick Is Boring
Artificial Intelligence
Banks Discover AI’s Best Trick Is Boring
May 15, 2026

Artificial intelligence got its start by hitting customer-facing home runs. For financial services, the technology appeared poised at first to stay there. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Albertsons Builds AI That Grades Produce Before It Ships
Artificial Intelligence
Albertsons Builds AI That Grades Produce Before It Ships
May 14, 2026

Albertsons wants to know whether a grape is bad before it ever reaches a store shelf. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

The AI Coding Boom Is Breaking CFOs’ Enterprise Budgeting Cycles
Artificial Intelligence
The AI Coding Boom Is Breaking CFOs’ Enterprise Budgeting Cycles
May 13, 2026

Enterprise product development runs on assumptions about how long things take, how much they cost and who needs to sign off. The rise of agentic artificial intelligence (AI) and “vibe coding” is upending all three. Get the Full Story Complete the form to unlock this...

A 1960s Farming Study Saw the AI Boom Coming
Artificial Intelligence
A 1960s Farming Study Saw the AI Boom Coming
May 13, 2026

For every technology that takes off and lasts, like desktops and iPhones, there’s a graveyard of ones that burst onto the scene only to flame out (cue Blackberrys and Segways). Get the Full Story Complete the form to unlock this article and enjoy unlimited free...